Terms and conditions of use

Terms & Conditions of Use

Welcome to Rue Whimsey Jewells (ruewhimseyjewells.co.uk). By browsing, using this website, or placing an order, you agree to comply with and be bound by the following Terms and Conditions of Use, which together with our Privacy Policy and Shipping & Returns Policy, govern our relationship with you in relation to this website.

If you do not agree with any part of these terms, please do not use our website.

1. General Provisions

  • Operator Details: This website is owned and operated by Rue Whimsey Jewells, based in the United Kingdom.

  • Governing Law: These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

  • Amendments: We reserve the right to change or modify these terms at any time without prior notice. Any updates will take immediate effect upon being published on the website.

2. Products, Pricing & Availability

  • Product Descriptions: We take great care to ensure that all product descriptions, sizing, and images are accurate. However, due to variations in digital displays and screen calibration, subtle color differences may occur.

  • Handmade & Unique Items: Certain items may feature natural materials or handmade components. Minor variations in shade, weave, or texture are natural characteristics of these materials and should not be considered defects.

  • Pricing: All prices listed on the website are in British Pounds Sterling (£). We reserve the right to amend prices at any time without notice.

  • Availability: All orders are subject to stock availability. In the rare event that an item is out of stock after an order has been placed, we will notify you as soon as possible and issue a full refund.

3. Placing an Order & Contract Formation

  • Order Process: Adding items to your basket does not constitute a binding contract.

  • Contract Acceptance: A binding contract is formed only when we dispatch your order and send you a dispatch confirmation email.

  • Refusal of Orders: We reserve the right to decline or cancel an order at our discretion (e.g., in the event of suspected fraud, pricing errors, or stock unavailability).

4. Payments & Security

  • Payment Methods: Payments are processed securely via our checkout gateway. Full payment must be authorized and received before goods are dispatched.

  • Security: We do not store financial details (such as credit/debit card numbers) directly on our servers. All financial transactions are encrypted through secure third-party payment providers.

5. Returns, Cancellations & Consumer Rights

  • Statutory Rights: Nothing in these terms affects your statutory rights as a UK consumer under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

  • Detailed Policy: For complete details regarding dispatch, shipping fees, returns procedures, and exclusions (such as pierced earrings for hygiene reasons), please refer to our Deliveries & Returns Policy.

6. Intellectual Property

  • All original content featured on this website—including text, website design, graphics, visual elements, photographs, product images, logos, and layout—is the intellectual property of Rue Whimsey Jewells and is protected by UK copyright and intellectual property laws.

  • You may not copy, reproduce, re-publish, upload, post, transmit, or distribute any content from this site for commercial purposes without our express written consent.

7. User Account & Conduct

  • If you create an account on our store, you are responsible for maintaining the confidentiality of your login credentials and password.

  • You agree not to misuse this website by attempting to breach security, introducing malicious software, or engaging in unlawful activities through the platform.

8. Limitation of Liability

  • To the fullest extent permitted by UK law, Rue Whimsey Jewells shall not be liable for any indirect, incidental, or consequential loss arising out of the use of this website or the purchase of products.

  • We make reasonable efforts to keep the website functional, secure, and error-free, but we do not guarantee uninterrupted access or that the site is free from server bugs or viruses.

9. Customer Support & Inquiries

If you have any questions, feedback, or concerns regarding these terms or your order, please reach out to our team: