Deliveries & Returns Policy
Delivery Information
Dispatch Times
Orders are generally dispatched within 2 working days following receipt of payment. Standard deliveries within the UK are shipped via Royal Mail tracked delivery (or courier, depending on package weight) with online tracking provided upon dispatch.
Express & Signed-For Options
If you require guaranteed next-day delivery or a required signature upon delivery, an additional charge will apply. Please contact us before placing your order so we can adjust your delivery options accordingly. Whichever service you select, we will email you a tracking link to monitor your parcel’s progress.
Shipping Fees & Combining Orders
Shipping charges include all handling, packaging, and postage fees:
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Handling fees are fixed per order.
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Transport fees vary based on the total weight and dimensions of your parcel.
We strongly advise grouping your items into a single order. We are unable to combine separate orders placed individually, and standard delivery fees will apply to each separate order.
Packaging & Care
Special care is taken to protect fragile items during transit. Boxes and mailers are generously sized, and contents are securely cushioned to ensure your order arrives in perfect condition.
Returns & Cancellations
Your Legal Right to Cancel (UK Consumer Contracts Regulations)
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your purchase and return items within 14 calendar days of receiving your goods, for any reason, for a full refund.
How to Return an Item
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Notify Us: Contact our customer service team within 14 days of receiving your parcel to request a return.
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Package the Items: Please ensure returned items are unused, in their original condition, and safely packed in their original packaging wherever possible.
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Send It Back: Return the items to us within 14 days of notifying us of your cancellation.
Return Postage Costs
Unless an item is faulty, damaged, or incorrect upon delivery, the customer is responsible for the cost of return postage. We strongly recommend using a tracked service, as we cannot be held responsible for items lost or damaged in transit back to us.
Refund Processing
Once your returned package is received and inspected, we will issue a full refund (including standard outbound delivery charges) to your original payment method within 14 days. Express or upgraded delivery fees selected at checkout are non-refundable.
Damaged or Faulty Items
If your package arrives visibly damaged or the contents are faulty, please contact us within 48 hours of delivery with details and photos of the damage. We will arrange a replacement or full refund at no additional cost to you.